What information do we collect?

We collect information from you when you:

  • place an order
  • subscribe to our newsletter
  • respond to a survey

When ordering or registering on our site, as appropriate, you may be asked to enter your:

  • name
  • email address
  • mailing address
  • phone number
  • credit card information

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalise your experience: your information helps us to better respond to your individual needs.
  • To improve our website:
 we continually strive to improve our website offerings based on the information and
 feedback we receive from you.
  • To improve customer service: 
your information helps us to more effectively respond to your customer service 
requests and support needs.
  • To process transactions: your information, whether public or private, will not be sold, exchanged, transferred, or
 given to any other company for any reason whatsoever, without your consent, other than 
for the express purpose of delivering the purchased product or service requested.
  • To administer a contest, promotion, survey or other site feature.
  • To send periodic emails: updates pertaining to your order, in addition to receiving occasional company news, updates,
 related product or service information, etc.
  • If at any time you would like to unsubscribe from receiving future emails, you may do so in the footer of the email.

How do we protect your information?

AWe implement a variety of security measures to maintain the safety of your personal information when you place an order and access your personal information.
 When you enter sensitive information, such as credit card number on the registration form, our payment processor encrypts the transmission of that information using secure socket layer technology (SSL). No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s
 hard drive through your Web browser (if you allow) that enables the site’s or service provider’s
 systems to recognise your browser and capture and remember certain information. 

We use cookies to:

  • help us remember and process the items in your shopping cart.
  • keep track of advertisements.
  • compile aggregate data about site traffic and site interaction so that we can offer better
 site experiences and tools in the future.
  • We may contract with third-party service providers to assist us in better 
understanding our site visitors. These service providers are not permitted to use the 
information collected on our behalf except to help us conduct and improve our

If you prefer, you can choose to have your computer warn you each time a cookie is being sent,
 or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly.


Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. 

This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. 

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Online Privacy Policy only

This online privacy policy applies only to information collected through our website and not to
 information collected offline.

Terms and conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and
 limitations of liability governing the use of our website.

Your consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will update the Privacy Policy modification date below.

Contact us

Dizolve Group Australasia

Factory 27, 9 Mirra Court
Bundoora 3083
Victoria, Australia

+61 (0)3 9466 8088

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